Legal notice

In compliance with the Spanish Law 34/2002 of Information Society Services and Electronic Commerce, we inform you that this website, with domain https://aplusolutions.com is owned by PEOPLE & EVENTS XXI SLU hereinafter A+ SOLUTIONS with CIF B-66505116, constituted as a travel agency with CNAE # 7911 and registered office at Avd. Diagonal 409, Postal Code: 08008 Barcelona. If you have any queries, please contact us by e-mail at [email protected] or by telephone at 933562690 (Spain).
Any person accessing this website assumes the role of user, committing to the observance and strict compliance with the provisions herein, as well as any other legal provision that may be applicable.

PURPOSE OF THE SERVICES OFFERED

A+ SOLUTIONS is a commercial entity whose main activity consists of the exercise of activities of mediation and/or organisation of tourist services, for which it has the relevant licences granted, specialising in the organisation of meetings, incentives and events for corporate clients.
This Legal Notice only regulates the generic use of the Website; the actual contracting of the services offered by A+ SOLUTIONS will be governed by its specific Contracting Conditions in accordance with the legislation in force on the matter, and which are provided to the clients at the time of contracting.

CONDITIONS OF ACCESS AND USE OF THE PAGE

In order to access the Website, the User must have access to the internet network, connection and the necessary equipment to connect to the network. The correct access and use of certain contents and services of the Site implies the downloading of certain plugins, cookies, complements or other logical elements to the User’s computer equipment.
The User undertakes to use the Site, its conditions, services and contents in accordance with the law, morality, good customs and public order, using the Site in a diligent, correct and lawful manner and not to use them for purposes contrary to the content of this Legal Notice, harmful to the interests or rights of third parties, or which in any way may damage, render useless or deteriorate the Site or its services, or prevent normal enjoyment of the same by other Users.
A+ SOLUTIONS reserves the right to deny or withdraw access to the Website, at any time and without prior notice to those users who do not comply with this Legal Notice.

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The contents of the website, its programming, editing, compilation and other elements necessary for its formation, designs, logos, text and/or graphics are the property of A+ SOLUTIONS, including but not limited to the content of the website, unless it has a licence or express authorisation from the authors. All the contents of the website are duly protected by intellectual and industrial property regulations, as well as being registered in the corresponding public registers.
Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and commercialisation, in any case requires the prior written authorisation of A+ SOLUTIONS. Any use not previously authorised is considered a serious breach of the author’s intellectual or industrial property rights.
The designs, logos, text and/or graphics not belonging to A+ SOLUTIONS and which may appear on the website belong to their respective owners, who are themselves responsible for any possible controversy that may arise with respect to the same.
A+ SOLUTIONS expressly authorises third parties to redirect directly to the contents of the website, and in any case to redirect to the main website https://aplusolutions.com.
A+ SOLUTIONS recognises the corresponding intellectual or industrial property rights in favour of their owners, and their mere mention or appearance on the website does not imply the existence of any rights or responsibility whatsoever over the same, nor any endorsement, sponsorship or recommendation by the same.
If you wish to make any comments regarding possible breaches of intellectual or industrial property rights, or regarding any of the contents of the website, you may do so by sending an e-mail to the address indicated in this legal notice.

EXEMPTION FROM LIABILITY

a. Use of Cookies
This website uses technical cookies to carry out certain functions that are considered essential for the correct functioning and visualisation of the website. The website may use cookies in order to facilitate browsing and offer a personalised and more agile service. For more information, please consult the Cookies Policy.
b. Opinion Policy
A+ SOLUTIONS is not responsible for the information and content stored, including but not limited to, in forums, blog generators, comments, or any other medium that allows third parties to publish content independently on the A+ SOLUTIONS website. It will make itself available to all users, authorities and security forces, actively collaborating in the removal or, where appropriate, blocking of all content that may affect or contravene national or international legislation, the rights of third parties or morality and public order. In the event that the user considers that there is any content on the website that could be susceptible to this classification, he/she is requested to notify the website administrator immediately.
A+ SOLUTIONS will in any case proceed to the immediate removal of any content that could contravene national or international legislation, morality or public order, bringing the content in question to the attention of the competent authorities.
This website has been checked and tested to ensure that it functions correctly. In principle, it can be guaranteed to function correctly 365 days a year, 24 hours a day. However, A+ SOLUTIONS does not rule out the possibility of certain programming errors, or the occurrence of force majeure, natural disasters, strikes or similar circumstances that make it impossible to access the website.

DATA PROTECTION

In order to provide the services offered by A+ SOLUTIONS, information will be required that necessarily implies the provision of certain personal data. A+ SOLUTIONS will process said data in accordance with the purposes indicated in our privacy policy and an approach oriented towards risk management and proactive responsibility to establish strategies that incorporate the protection of privacy throughout the entire life cycle of the object of our business.
By completing and sending any form included in the Website or the corresponding platform, the user is aware and expressly authorises A+ SOLUTIONS to collect and automatically process, as the case may be, the personal data requested, always in compliance with the principle of minimisation of the purposes for which it is processed.
A+ SOLUTIONS has adopted and will adopt all mandatory technical and organisational security measures, in accordance with the provisions of current legislation and the quality standards existing in the sector, in order to guarantee the maximum security and confidentiality of communications. For further information, please consult the Privacy Policy.
MODIFICATION OF THESE CONDITIONS AND DURATION
A+ SOLUTIONS reserves the right to modify any type of information that may appear on the website, without any obligation to give prior notice or inform users of said obligations, it being understood as sufficient with the publication on the A+ SOLUTIONS website.
The validity of the aforementioned conditions will depend on their exposure and will remain in force until they are duly published or modified by others.

APPLICABLE LEGISLATION AND JURISDICTION

The relationship between A+ SOLUTIONS and the user shall be governed by current Spanish legislation and any controversy in the application of its content shall be subject to the jurisdiction of the Courts and Tribunals of the city of Barcelona. If you are contracting as a consumer, the competent courts to hear any discrepancies between the parties shall be those established in accordance with consumer legislation art. 90.2 RDL 1/2007, at the address of the consumer and user. A+ SOLUTIONS is not a member of any arbitration system for the resolution of conflicts.

Last update: December 2023

Cookies policy

In accordance with article 22 of the Law on Information Society Services and Electronic Commerce, the domain https://aplusolutions.com/ uses «cookies», which are small information files sent by a server to the User’s web browser, and which allow the server to store data that can be updated and retrieved by the entity responsible for their installation. For this purpose PEOPLE & EVENTS XXI SLU, hereinafter A+ SOLUTIONS has proceeded to configure the preferences by means of the information set out below. In general, cookies cannot read data from your hard drive, nor read cookies created by other providers. None of the cookies used on our website collect personally identifiable information about you.

WHAT TYPES OF COOKIES ARE THERE?

Session cookies: these are a type of cookie designed to collect and store data while the user accesses a web page, and is not recorded on the user’s hard drive.

Persistent cookies: these are a type of cookie in which the data remains stored in the terminal and can be accessed and processed for a period defined by the party responsible for the cookie, which can range from a few minutes to several years.

Cookies can also be:

First-party cookies: these are general cookies set by the website being visited.

Third-party cookies: these are cookies that are received when browsing that website, but which have been generated by a third-party service that is hosted on it.

WHAT IS THE PURPOSE OF COOKIES?

Technical purposes: they are necessary for the operation of the website. They are also known as strictly necessary. They make it possible to control traffic from the server to multiple users at the same time, identification and access as a user of the system, etc.

Customisation: they make it possible for each user to configure aspects such as the language in which they wish to view the page or the regional configuration.

Analysis or performance: they make it possible to measure the number of visits and browsing criteria of different areas of the website anonymously.

WHAT TYPES OF COOKIES DO WE USE AND HOW DO WE MANAGE THE PREFERENCES?

The cookies used on https://aplusolutions.com/ are described below. You will be able to customise your preferences by clicking on the «Customise» button on the cookie consent banner that is displayed when you access the site. This will allow you to revisit the cookie consent banner and change your preferences or withdraw your consent immediately.

The website will not be able to perform web analytics on visitors and web traffic, which will make it difficult for the website to be competitive.

HOW TO UNINSTALL COOKIES?

Below, A+ SOLUTIONS offers information to the User so that they can manage the installation of cookies on their terminal. In this regard, each browser allows you to configure the way in which your cookies are managed, through the following links:

– From Google Chrome: https://support.google.com/chrome/answer/95647?hl=es

– From Internet Explorer: https://support.microsoft.com/es-es/help/17442/windows-internet-explorer-delete-manage-cookies

– From Firefox: https://support.mozilla.org/es/kb/Borrar%20cookies

– From Safari: https://support.apple.com/es-es/guide/safari/sfri11471/mac

A+ SOLUTIONS has adopted and will adopt all the technical and organisational security measures required by current legislation and existing quality standards in the sector, in order to guarantee the maximum security and confidentiality of communications.

GOOGLE ANALYTICS STATISTICAL SERVICES

This notice comes to comply with the requirement of the Google Analytics Privacy Policy that requires all website owners to update their privacy policy and inform users according to the quality requirements of Google Analytics. For more information about Google’s Privacy Policy you can visit the following address: https://policies.google.com/technologies/cookies?hl=es&gl=es

In view of the above, A+ SOLUTIONS informs its users that (i) it is Google, through its Google Analytics tool, who collects the information on the traffic on this website on its own behalf (in no case, on behalf of A+ SOLUTIONS, with only A+ SOLUTIONS having access to the aggregate statistical data of said traffic without any personal identification; (ii) it is Google and not A+ SOLUTIONS who decides the purpose of the processing and uses of the data obtained through Google Analytics.

If, as a consequence of the elimination or refusal of the installation of cookies necessary for browsing or obtaining the services or information requested, any incident should occur, A+ SOLUTIONS will not assume any type of responsibility for the possible inconveniences that such situations may entail.

You can change or withdraw your consent at any time from the Cookie Statement on our website. Find out more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Last updated: December 2023

Privacy policy

PEOPLE & EVENTS XXI SLU is dedicated to the organization of events for corporate clients, for which it is necessary to process personal data of users or customers and in compliance with our obligation to inform we have developed the following privacy policy aimed at providing you with all the information you need to understand the scope and purpose of data processing so that the acceptance for the treatments that are carried out, is based on a fully informed consent as set out in the Organic Law 3/2018 of 5 December on Data Protection and Guarantee of Digital Rights and in Regulation 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

What is the origin and categories of data?

The personal or non-personal data that we process comes from the information you provide to us when you request information, or establish any kind of relationship with us, directly through the contact details.

The categories of data we will process will be of a general nature, such as your identification details; full name, email / postal address and telephone number; hobbies: such as activities you have participated in during your stay or event, event theme or membership programme.

We may also process special data, as defined in art. 9 of the GDPR, only in relation to special diets/allergies, if this has been provided by the customer himself/herself. If the user provides essential data for the proper provision of the requested service and concerning health data, such as allergies, food intolerances, disabilities, etc., he/she expressly authorises its processing as it may be necessary (and mandatory for the provision of the service), that his/her data must be communicated to suppliers such as airlines, hotels and other service providers, who will be obliged to use the data solely and exclusively to fulfil the purpose of the contract. These ancillary data will be processed with all reasonably technically applicable security and confidentiality guarantees and will be deleted from our systems once the service or trip has been completed. Failure to accept this processing means that it will not be possible to provide personalised services for which special data is required.

All personal data are treated confidentially in accordance with the privacy and security policies implemented in PEOPLE & EVENTS XXI SLU.

Who is responsible for the processing of your data?

The data controller is PEOPLE & EVENTS XXI SLU, hereinafter A+ SOLUTIONS with C.I.F. B-66505116, with registered office at Avd. Diagonal 409, Postal Code: 08008 Barcelona. You can contact us by letter addressed to our postal address, indicated in this paragraph, or by telephone 933562690 or e-mail: [email protected].

For what purposes do we process personal data?

A+ SOLUTIONS will process the personal data provided by users in order to achieve the following objectives:

– For the development, execution and fulfilment of the contracted service, the necessary data will be collected, these data being: Personal identification data such as address, email, telephone, ID card or any other document proving the identity of the traveller, provided that it is necessary to provide the contracted service; financial data once the contract has been formalised.

– The channel of communication with the users and A+ SOLUTIONS may be any of those provided by the users for this purpose, including e-mail address, landline or mobile phone and instant messaging services as authorised channels to inform of any relevant information regarding the contracted services, changes or notifications.

– Manage the queries raised through the contact email. In the event that the interested party has only contacted A+ SOLUTIONS to request information about the services provided, their data will be processed in order to attend to the requests or requests for information made with respect to the services offered, with follow-up after the proposal has been sent. A+ SOLUTIONS will only process the personal data that is strictly necessary to manage or resolve the request or application.

– For commercial purposes, the interested party who is a client of A+ SOLUTIONS may receive news about similar products also provided by A+ SOLUTIONS. However, the client is informed that he/she may object at any time by contacting A+ SOLUTIONS through the aforementioned channels.

– We do not collect personal data from website users through cookies. The cookies store information anonymously and those used are technical and analytical, for the operation of the website allowing the user to browse, use the different options offered by the portal, as well as analysis of visitor and session data.

– Management of the A+ SOLUTIONS selection process with future candidates.

What is the legal basis for the processing of your data?

The legal basis for processing your data is:

– Management of pre-contractual and, where appropriate, contractual measures based on Article 6(1)(b) of the GDPR, as we collect and process your personal data primarily for the performance of contracts according to the terms and conditions contained in those contracts.

– To handle enquiries raised through the means of communication provided for customer communications. This processing is based on article 6.1.f) of the RGPD, the legitimate interest that A+ SOLUTIONS has to respond to requests for information received.

– We may obtain and process your personal data for our legitimate interests based on Article 6(1)(f) of the GDPR (or those of any third party). Such legitimate interests include: The offer of products and services finds its legitimacy in the legitimate interest of the data controller, the Customer being able to express at any time its opposition to this type of processing without in any case the exercise of this right conditioning the execution of the contract.

– Management of the selection process with future candidates. This processing is legitimised by the unequivocal consent given by future candidates for inclusion in the A+ SOLUTIONS database.

We also inform you that failure to provide the required information will make it impossible to sign and fulfil the contract.

– For compliance with legal obligations, including providing information on travellers to the competent authorities, in compliance with Royal Decree 933/2021 on traveller registration, with legitimacy in art. 6.1 c) of the RGPD 2016/679.

How long do we keep your personal data?

A+ SOLUTIONS processes your personal data for the period necessary to fulfil the purposes set out in this Privacy Policy, as well as to retain your personal information in compliance with the provisions of the relevant laws and regulations.

Specifically, the data will be kept for the entire duration of the contract, and will be blocked at the expiry of the contract. In this way, the data will be blocked and kept for 5 years, this being the period of limitation of any actions that may arise from the contractual relationship entered into.

The data that the user has given his/her consent to receive commercial information will be kept until he/she requests to unsubscribe, at which point the data will be deleted.

To which recipients will your data be communicated?

A+ SOLUTIONS will communicate the data collected to third party suppliers related to the Data Controller (accommodation, transfer providers, transport companies, free lance, catering or restaurant companies) whose intervention is necessary for the fulfilment of the purposes described herein.

A+ SOLUTIONS applies the guidelines of the European Data Protection Committee regarding the implementation of appropriate measures to ensure the adequate level of protection.

Apart from the cases described here, no data will be communicated, unless legally obliged to do so.

Social networks

A+ SOLUTIONS has a presence on social networks on the Internet and acts as data controller in relation to the data published by A+ SOLUTIONS. The social network is detailed below:

Instagram: https://www.instagram.com/aplusolutions/

Users of the social network can configure the privacy and security options provided by Instagram, and A+ SOLUTIONS is not responsible for the processing of the data of users of the social network.

What are your rights when you provide us with your data?

Any person has the right to obtain confirmation as to whether A+ SOLUTIONS is processing personal data concerning them.

The person concerned will have the right to withdraw their consent at any time, provided that the processing is not necessary for the performance of the contract. The withdrawal of consent shall not affect the lawfulness of the processing based on the consent prior to its withdrawal.

You may exercise your rights as a data subject to access, rectification, deletion, limitation, portability and opposition to the processing of personal data, at any time and free of charge by sending an e-mail to [email protected] or by writing to PEOPLE & EVENTS XXI SLU at Avd. Diagonal 409, Postal Code: 08008 Barcelona, indicating the right you wish to exercise and your identification details.

The exercise of rights will be answered within one month of receipt of the request, which may be extended for a further two months if necessary, taking into account the complexity and number of requests.

In addition, if you consider that your rights have not been respected, you may lodge a complaint with the Spanish Data Protection Agency (AEPD) as the national supervisory and control authority for data protection.